7bot Privacy Policy

Introduction

Welcome to 7bot, Bangladesh's trusted online gaming destination. This Privacy Policy explains how 7bot collects, uses, stores, and protects your personal information when you access or use any part of our platform, including our website at 7bot.bio, our mobile interface, and all related services we provide.

By registering an account or continuing to use 7bot's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users located in Bangladesh and elsewhere who access our services.

Information We Collect

7bot collects several categories of information to deliver a safe, reliable, and personalised gaming experience. The types of information we may collect include the following:

• Identity and contact information: full name, date of birth, username, email address, and mobile phone number provided at registration.
• Financial and transaction information: deposit amounts, withdrawal requests, transaction history, and payment method identifiers (such as bKash, Nagad, Rocket, Upay, or bank account references).
• Technical and device data: IP address, browser type and version, device type, operating system, time zone, screen resolution, and session duration.
• Gameplay and usage data: games played, bets placed, results, bonus usage, session logs, and platform navigation patterns.
• Verification documents: national ID, passport, or other government-issued identification submitted during the Know Your Customer (KYC) process.

We only collect information that is necessary, proportionate, and relevant to providing you with our gaming and support services. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

How We Use Your Information

The information 7bot collects is used strictly for the following legitimate purposes related to our services:

• Account creation and management: to register your account, verify your identity, maintain your profile, and ensure secure access to your 7bot account.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels accurately and promptly.
• Customer support: to respond to your enquiries, resolve account issues, and provide personalised assistance through our support channels.
• Platform improvement and analytics: to analyse gameplay patterns, detect technical issues, and improve the overall quality of our cricket betting, live casino, slots, and crash game offerings.
• Responsible gaming and fraud prevention: to monitor for problem gambling indicators, enforce age restrictions (21+ only), detect fraudulent activity, and comply with applicable anti-money-laundering standards.

Data Sharing and Disclosure

7bot does not sell, rent, or trade your personal information to any third party. We may, however, share your data with trusted partners and service providers in the following limited circumstances:

• Payment processors: financial institutions and mobile financial service providers (such as bKash, Nagad, and Rocket) that process your deposits and withdrawals on our behalf.
• Technology and security providers: companies that supply our platform infrastructure, fraud detection systems, SSL encryption services, and identity verification tools.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory mandate, we may disclose necessary information to competent authorities.

All third-party partners with whom we share data are contractually bound to maintain the confidentiality and security of your information. They are strictly prohibited from using your data for any purpose beyond the specific service they provide to 7bot.

Cookies and Tracking Technologies

7bot uses cookies and similar technologies to enhance your browsing experience, maintain your logged-in session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device that help us deliver a seamless and personalised experience on our platform.

You may configure your browser to refuse or delete cookies at any time. Please be aware that disabling certain cookies may affect the functionality of our platform and could limit your ability to access some features, including game loading, deposit flows, and session continuity.

Payment Data Security

All financial transactions on 7bot — including deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawals to your mobile wallet or bank account — are processed through encrypted, secure channels. We do not store full payment credentials such as complete card numbers, mobile banking PINs, or internet banking passwords on our servers.

Transaction records are retained only as long as required for account reconciliation, dispute resolution, and compliance purposes. We apply industry-standard controls to prevent unauthorised access to financial records.

Data Retention

7bot retains your personal information for as long as your account remains active or as necessary to provide our services. We may also retain certain information for a longer period where required for legal, audit, fraud prevention, or regulatory compliance purposes. When data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures. You may request deletion of your personal data by contacting our support team, subject to any applicable legal retention obligations.

Your Rights Over Your Data

As a user of 7bot, you have the following rights with regard to your personal information. You may exercise any of these rights by contacting our customer support team:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: you may request deletion of your personal data, subject to applicable legal obligations.
• Right to restriction: you may ask us to limit the processing of your data in certain circumstances.
• Right to object: you may object to the processing of your personal data for direct marketing or profiling purposes.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect against unauthorised disclosures.

Data Security Measures

7bot employs a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption across all data transmission channels, secure server infrastructure, role-based access controls limiting who within our team can view sensitive user data, and regular security assessments of our platform.

While we take robust precautions to safeguard your data, no system is completely impenetrable. We encourage you to use a strong and unique password for your 7bot account, enable two-factor authentication where available, and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Third-Party Links

Our platform may reference game studios, payment providers, or sporting organisations. 7bot is not responsible for the privacy practices of any third-party services or websites. We encourage you to review the privacy policies of any third party before providing your personal information to them. This Privacy Policy applies solely to information collected and processed by 7bot through our own platform.

Children's Privacy and Age Restriction

7bot's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information through our platform, please contact us immediately at [email protected]. Upon verification, we will promptly deactivate the account and delete any associated personal data.

Changes to This Privacy Policy

7bot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or operational requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform. Your continued use of 7bot's services after any such changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7bot handles your personal data, please do not hesitate to reach our support team. You can contact us by email at [email protected]. Our team is available to assist you and will endeavour to respond to all privacy-related enquiries promptly.